Refund / Cancellation Policy
Damaged and Defective Goods
In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse to sign for it. Subsequently, if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 21 days from dispatch of your goods. After this period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer services team who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team to dispose the products safely.
If the unwanted or incorrect product received by www.briomart.in is of a satisfactory condition or the product you received is incorrect then www.cornerstors.in will, by your request:
1) Issue a full refund, within 7 working days, excluding all original delivery charges paid, unless you received an incorrect item
2) Issue a credit-memo (there is no validity period)
3) Send out the correct or a replacement product with the same delivery terms as the original order
Please note that if goods are returned back to our depot due to non-collection from the Post Office or if a delivery attempt had been made then we will not be able to refund the cost of shipping or any returns cost that are incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company.
You must ensure our customer support team is informed that you are making a return, they will confirm and authorise.
Non-returnable Items
For health and safety purposes we are unable to accept returns on any soft drink, non-alcoholic beverages or any other products less than 9% alcohol content.